Airports can now raise Service Levels by using the latest DMA Online Complaints and Suggestions software full story...
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Waste Disposal Firm to increase Customer Service by Automating Route Planning full story...
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Consultancy n. - the business or position of a consultant.
Consultant n. - a person who gives expert or professional advice.
Data Management Associates' Consultancy programmes complement the extensive range of services on offer. These include Strategic Business Needs Analysis, Project Management, Hardware Systems Specification, Application Software Specification, Local and Wide Area Network Design and Optimisation, Training and Technical Support.
The typical aim of a consultancy project would be to identify the underlying cause of an organisational problem. This could be related to technology or workload issues.
Having identified the source of the problem, Consultants will recommend the most cost effective solution, which need not be 'more equipment'. Throughout all Consultancy projects, DMA are firmly focused on real world solutions.
Software - Talking Point
Business Management Software is now key to the success of any growing business. Forward thinking organisations are looking beyond their Accounting software and tired CRM solutions. They can see the real benefit of implementing software that fine tunes their business in ways that are easy to use and simple to implement. Data Management Associates have developed an integrated suite of software that provides advanced document management, work flow and process design tools, sales process management software in addition to a range of infinitely adaptable applications that work to increase efficiencies and reduce valuable time overheads.
Document Management - Taking Point
No more 'missing' files. There is far more to document management than Word templates, amendable mail shots, and customised marketing although we do of course include these useful features as standard. The Data Management Associates solution provides backup to your administration processes and an easy to use enterprise wide filing system that means that 'lost files' are a thing of the past. We retain all created, sent and received files, including email, Word, Excel, pdf ... within an ordered filing system that takes minutes to learn. Sounds easy, but don't be fooled, behind this scalable software ( it can handle 75 users and thousands of documents) is a sophisticated data management system that users don't see, that protects your data, and reminds you when important actions need to be undertaken.
Work Flow - Talking Point
Everyone working to the same sheet. Every organisation is built on a number of work flow processes, from the prescribed method of greeting someone on the telephone to tracking the certification and accreditation of employees and sub contractors. In order that consistency can prevail Data Management Associates have developed an intuitive method of building processes in-house. It can be set up in a day and end users need very little training. Work Flow and Process management are the foundation of every successful organisation.